What is data recovery?
How do I know if I need hard drive data recovery?
How can TTR Data Recovery help?
How do I get my failed device to TTR Data Recovery?
How secure is my data with TTR Data Recovery?
Who will see my data?
Does TTR Data Recovery keep a copy of my recovered data?
TTR Data Recovery reserves the right to retain a copy and or image of your recovered data indefinitely, however, our procedure is to securely erase the data 10 days after the recovery is complete.
This is to ensure that if anything goes wrong with your copy, we have an extra on hand. If you wish to request that we do NOT retain a copy of your data at all, we can securely erase the data immediately upon completion of the recovery and provide you with a certificate of secure data removal.
What if I decide not to proceed with the recovery at any time? Will there be a charge?
We have a strict No data, No Charge Policy for most recovery types. This means that if no data is returned to you for whatever reason (your data is unrecoverable or you have declined the recovery) then we will return your media back to you free of any charges.
Certain types of recoveries may require an upfront part fee, usually for mechanically failed hard drives over 2TB in storage capacity.
The part fee does get credited toward the overall cost of data recovery, and is not refundable if you decline your recovery at any time. However, if the data is unrecoverable then that part fee will be refunded back to you. Expedited recovery services may also require upfront, non-refundable fees.
How will I know what files have been recovered?
How will my recovered data be returned to me?
In most cases we will need to return your data via a USB external hard drive, which you can provide to us or purchase from us. Your representative can talk to you about your options for data transfer.
In most cases, your recovered data will be returned to you in the same format and file structure as it was before your device failed.
How long will the free Diagnostic Report take?
How long does the recovery of my data take?
How long does the data transfer process take?
After your recovery is complete we will need 2-4 business days to transfer your recovered data onto your new USB device. You will be promptly notified once your data and media are available for pickup.