Hard Drive Data Recovery FAQs

We’re trusted by experts when it comes to hard drive data recovery. There’s no data recovery emergency we can’t handle. If you’re in need of one, call us!

What is data recovery?

Hard disk drive data recovery is the process used to recover data from failed data storage devices, such as hard drives, flash drives, SSD/memory cards, RAID’s, servers, phones, computers, etc. It may involve mechanical repairs inside of a Cleanroom, imaging the device, and repairing corruption. At TTR Data Recovery we use highly specialized and technologically advanced tools to recover your data with the upmost efficiency and security.

How do I know if I need hard drive data recovery?

Do you have a storage device that you can no longer access the data from, either due to mechanical failure, corruption of data, or an unknown cause? We recommend that you stop using your device immediately and consult with a hard drive data recovery professional. In some instances, continuing to use the device can actually cause more damage to the device. At TTR Data Recovery, we’ll evaluate your device for free and let you know what the exact issue is. If your device needs data recovery, we’re prepared to handle any type of media failure.

How can TTR Data Recovery help?

Our certified engineers and recovery experts stay up to date with the latest developments in data storage and recovery to ensure that we are able to handle anything. The services we perform are verified secure and are recommended by a number of leading hard drive manufacturers, including Western Digital, Seagate, IBM, Hitachi, Maxtor, Fujitsu, and Toshiba. With support services available 24 hours a day, 7 days a week, the leading experts of TTR Data Recovery are always prepared to assist you.

How do I get my failed device to TTR Data Recovery?

You have a couple of options- you can drop off your media at an office location nearest you, you can request a prepaid shipping label to ship it in for free, or you can ship it to our office yourself. If you do decide to ship it yourself, please remember to Start Your Recovery first and follow the shipping instructions. Also, be sure to let your representative know upfront that you plant to ship your media in so they can provide you with the correct details and instructions.

How secure is my data with TTR Data Recovery?

TTR Data Recovery operates under the highest level of security protocols in the data recovery industry. Customer privacy and confidentiality are our number one priority and we accomplish that by adhering to SOC 2 TYPE 2 security standards. At no point in the recovery process will your confidential data go online and nobody will have access to your data except our highly qualified and trained data recovery engineers.

Who will see my data?

At TTR Data Recovery the privacy and security of your data means everything to us, because we know it means everything to you. Our highly certified and capable technical team don’t even have to see your data to recover it. We have specialized software that will validate the legitimacy of your data once it is recovered. That means that your sensitive data won’t be viewed by anyone accept you, unless notified otherwise.

Does TTR Data Recovery keep a copy of my recovered data?

TTR Data Recovery reserves the right to retain a copy and or image of your recovered data indefinitely, however, our procedure is to securely erase the data 10 days after the recovery is complete.

This is to ensure that if anything goes wrong with your copy, we have an extra on hand. If you wish to request that we do NOT retain a copy of your data at all, we can securely erase the data immediately upon completion of the recovery and provide you with a certificate of secure data removal.

What if I decide not to proceed with the recovery at any time? Will there be a charge?

We have a strict No data, No Charge Policy for most recovery types. This means that if no data is returned to you for whatever reason (your data is unrecoverable or you have declined the recovery) then we will return your media back to you free of any charges.

Certain types of recoveries may require an upfront part fee, usually for mechanically failed hard drives over 2TB in storage capacity.

The part fee does get credited toward the overall cost of data recovery, and is not refundable if you decline your recovery at any time. However, if the data is unrecoverable then that part fee will be refunded back to you. Expedited recovery services may also require upfront, non-refundable fees.

How will I know what files have been recovered?

Once we have completed the recovery of your data, you will be sent a zip file or online login and password to view a Recovery List of all the files that have been recovered so that you can verify the data before approving the final results and proceeding to payment. If the data you are looking for has not been recovered and you do not wish to retrieve any of the recovered files, we will return your media back to you free of charge.

How will my recovered data be returned to me?

In most cases we will need to return your data via a USB external hard drive, which you can provide to us or purchase from us. Your representative can talk to you about your options for data transfer.

In most cases, your recovered data will be returned to you in the same format and file structure as it was before your device failed.

How long will the free Diagnostic Report take?

You will have your free, standard Diagnostic Report within 1-2 business days. Or you can have your Diagnostic Report expedited for an upfront, non-refundable fee.

How long does the recovery of my data take?

Standard Service is 10-15 business days; however, we do offer expedited services which require an additional fee. Each service time is an estimate and it’s important to keep in mind that some cases may require more, or less time. We cannot guarantee the turn-around time of each recovery. But we can guarantee that we will work on your expedited recovery non-stop over weekends, holidays, and after business hours until we have the final results.

How long does the data transfer process take?

After your recovery is complete we will need 2-4 business days to transfer your recovered data onto your new USB device. You will be promptly notified once your data and media are available for pickup.

How much does data recovery cost?

At TTR Data Recovery our recovery costs are determined by the failure and storage capacity of the device and the extent of the damage. You will not be charge by the hour like other hard drive data recovery companies and our pricing is 100% transparent. Our professional data recovery technicians will evaluate your device for free and then we’ll let you know the exact cost to recover your data. You can request a Free Quote here.

What forms of payment does TTR Data Recovery accept?

We accept payment by credit card via and online payment form, check, cashier’s check, bank wire, and in some cases a P.O. may be accepted. We do not accept cash for payment.

What is a Service Authorization Form?

A Service Authorization Form will be sent to you upon completion of your recovery. The report will detail the capacity of data that has been recovered, the recovery methods that were employed, and the final cost of recovery. You must approve the details of this report before we can process your payment. By completing this form, you are agreeing to pay the final cost of recovery. If you choose to decline the report, then your media will be returned back to you, free of charge.

Can TTR Data Recovery securely dispose of my media?

We will return your failed media back to you upon completion of the recovery, or we can dispose of it at your request. If you fail to retrieve your media or maintain contact regarding your case, your media may become subject to being destroyed, recycled, re-used, or retained indefinitely by TTR Data Recovery.


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